Customer Service
To contact customer support, please email info@theboldmovement.com
Shipping Policy
All items are shipped using USPS, and you can expect to receive a tracking number within 3 days from order time.
We are not responsible for packages once they are in the hands of the USPS. Please make sure to give the address of a secure location to avoid packages becoming lost or stolen. Please note that there could be delays due to weather, holidays, or delays with USPS that we cannot control.
Once an item has shipped, shipping fees cannot be refunded.
Multiple Item Orders with Pre-Sale Items Policy
For orders with multiple pre-sale items, the entire order will not ship until ALL items are available to ship.
PLEASE NOTE: If you have not received your order after 2 weeks of the order date, please email info@theboldmovement.com with your name & order # and we will look into your order promptly.
Limited Edition and Special Edition Items Policy
These items are shipped using USPS, and you can expect to receive a tracking number within 3 days from order time.
We are not responsible for packages once they are in the hands of USPS. Please make sure to give the address of a secure location to avoid packages becoming lost or stolen. Please note there could be delays due to weather, holiday, or delays with USPS that we cannot control.
Once an item has shipped, shipping fees cannot be refunded.
These items are available while supplies last. Due to the nature of the product, we cannot offer returns or exchanges.
LIMITED EDITION & SPECIAL EDITION SALES ARE FINAL. NO EXCEPTIONS WILL BE MADE.
Damaged or Incorrect Items Policy
If you receive your purchase and it is damaged, you must contact us within 7 days. Please include your name & order # along with a photo of the damaged item. You can submit this information through email at info@theboldmovement.com.
Please allow us 3 to 5 business days to process your damaged return once we receive it. Then, the postal mail time allotted for your package. If your item is a limited edition or special edition item, and it is sold out, you will receive a store credit in place of a new item.
Exchanges & Returns Policy
Exchanges are only accepted for full-priced items. All sale items are FINAL SALE. We will accept returns for in-store credit. Our return policy period lasts 30 days. For us to accept a return, your item must be unused and in the same condition as you received it. Items that are washed will not be exchanged or refunded.
To return or exchange your product, you should mail your product to:
The Bold Movement
1712 11th street #106
Portsmouth, OH 45662
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Within your return, please include a note with the following information:
Your Name
Your Order Number
Reason for Return
If you need to exchange sizes, please include the size you desire.
Please keep your tracking information until we confirm it has been delivered. Please allow 3-5 business days for us to process your request once we receive your items.
Lost or Stolen Packages Policy
If your package has been lost or stolen, contact us. Please include what happened, your name, & order number. You can submit this information through email at info@theboldmovement.com.
Please allow us 7 to 10 business days to process your information and contact USPS. Then, the postal mail time allotted for your package. If your item is a limited edition or special edition item, and it is sold out, you will receive a store credit in place of a new item.
